Shipping & Return/Exchange
Free Standard Shipping US$89+ (Excl. ZA CL CO)
Orders will go through 2 phases before being delivered.
The amount of time it takes for us to prepare your order for shipment. Our normal processing time for orders is 7-10 business days.This involves the securing of stocks, in some cases, and the checking of product quality.
The amount of time it takes to receive your order after your order has shipped. Shipping times can vary depending on your location and shipping methods.
Super Savings: 10 - 20 Business days US$9+
Express Shipping: 7 - 12 Business days US$15+
We will do our best efforts to delivery your package quickly and safely. If you have any question during this period, please contact us via E-mail: service@Hooshops.com.
Our estimated delivery dates are based on several factors, including the destination address and how quickly we can assemble and prepare your items for shipment, please be noted the ESTIMATED DELIVERY TIME on every product page before you order them.
Orders can be cancelled or modified within 6 hours after being placed.
If your order includes multiple items, they may be shipped in separated date, experience different travel times and will often arrive on different days.
Shipping days do not include weekends or holidays.
Shipping fees are calculated based on package weight and destination when you checkout. We Offer our customer free shipping on orders over $89（some countries and regions not included, South Africa, Chile and Colombia for example.）
Orders don't shipped to any of the US Territories including Hawaii, Alaska, Puerto Rico, Guam, Northern Mariana Island or APO and FPO military addresses.
Due to the high logistics cost in some island areas, the customer service will contact the customer to make up the shipping cost before delivery, such as Martinique in France,Province of Santa Cruz de Tenerife, Spain,Frauenfeld in Switzerland,etc. Hope you can understand.
We are not responsible for any delays in delivery due to destination issues, such as failing to provide a complete and correct shipping address or not being present at the address to sign and receive the package.
Here at Hooshops, we make the utmost effort to get orders delivered on time as promised. However, we cannot provide shipping refunds in the case of national crises, holidays, natural disasters, carrier delays or other circumstances where the delay is beyond our control.
Note for taxes:
For most of the countries, our customers do not need to pay for importing fees, duties or VAT (Valued Additional Tax). However, for some limited countries (especially Germany, Italy, UK and Canada, etc.) may need to pay duties or VAT according to your countries' levying rules.
What's your return policy?
If for any reason you're not happy with your purchase, you can return your items within 7 days after delivered for a refund. Items marked SALE/ FINAL SALE / CLEARANCE are not eligible for refund, exchange.
What's your exchange policy?
If the size and/or color of your item didn't quite work out, you can exchange your regular priced items within 7 days of your receipt for an updated color or size. We will cover the shipping for your new item.
How do I make an exchange?
To start an exchange, simply contact us via email for live chat and select 'Doesn't Fit - Too small' or 'Doesn't Fit - Too Big' as your return reason. Print your return label and promptly mail back the item that didn't work.
How soon will I receive my exchange?
We will ship your new item as soon as the returning package ships back to us.
Here are the rules:
- Items Can Not Be Returned After 7 Days.
- Return and Exchange New Items Only: Returned and exchanged clothes and accessories must be in new, unworn condition without any damages and with the original hang tag attached. When appropriate, we recommend you try on clothing with an undergarment.
- Some Items Can’t Be Returned or Exchanged: Unfortunately, Final Sale / Clearance items cannot be returned or exchanged. These items are marked as such online during your purchase to alleviate confusion. Please make note of it.
- Remember to Keep the Tags On: Please remember to keep all tags on if you want to return or exchange the item. If you return an item without the original hang tag attached, the return or exchange will not be processed.
For Products purchased at the Website, you can apply for a return / exchange within seven (7) calendar days from the date of receipt of the Products (based on the date of receipt on the logistics document). Please note that only one return/exchange request can be made per each order. Unless there is product quality problem, all products are only allowed to be exchanged or returned once per each transaction. Shipping costs for returns in this case will be borne by the customer.
Please note that we only accept returns / exchanges if the returned / exchanged Products meet the "Return / Exchange Conditions" and do not belong to the "Return / Exchange Exclusions”described below.
Return / exchange with quality issues
For Products with quality problems purchased at the Website, you can request a return / exchange within 7 days from the date of receipt. It is our policy to satisfy the“Return / Exchange Conditions”described below and the quality problems are verified by our after-sales service center. Please note:
a. Small threads, raw edges (commonly seen on apparel), color differences due to different monitors (different displays, color differences are not avoidable), thickness of the Products, running threads, hand-feel and other similar details, etc, are not recognized as quality issues.
b. Return / exchange due to reasons such as style, color and subjective preferences are not a return / exchange for Products with quality issues.
c. Damage caused by improper use, wash or damage caused by your own alteration or other human factors will not be considered as a quality issue.
d. If the Products are clearly indicated with defects at the time of purchase, i.e. B-grade or products with identified cosmetic defects, such defects are not considered as quality problems and will not be accepted for return / exchange.
e. When selecting the size, please refer to the size chart and choose the size that suits you. The customer service team can only provide suggestions, not as the basis for your final purchase decision. If the you return / exchange due to size issue, it is not a return / exchange of Products with quality issue.
f. The size specifications of the Product shall be subject to the actual Product.
Return / Exchange conditions
a. the Products are sent back within the stated return / exchange period;
b. the Products are in original condition (for example, the Products are kept intact, unused, unwashed or unaltered, no stains or cosmetics on the products) and the conditions for re-sale of the Product has not been affected;
c. the outer package of the Product is intact (including the plastic bag or box; please do not stick any tapes or labels directly on our shoe boxes, please put the shoe box into another box or bag), the Product accessories, instructions, tags, labels, etc. should all be kept intact;
d. If the Product / parcel has additional gifts (gift with purchase promotion), please return the gift together. The gift needs to be kept in the condition as it was received. If the gift cannot be returned, we have the right to ask you to pay for the gift according to the price of the gift we have indicated.
Return / Exchange Exclusions:
a. Products that are bought during specific offers or promotional events which explicitly state that return or exchange are not allowed;
b. customized products without quality problems;
d. underwear, socks, swimwear and selected special edition / limited edition products without quality problems;
e. where the Product is used, washed, processed (e.g. altered size), soiled or damaged, the logo is cut, and other merchandise not in re-sale condition;
f. where the electronic invoice or order number issued at the time of purchase is lost;
g. orders that exceed the return / exchange period;
h. Products that are clearly indicated with defects at the time of purchase, and then returned / exchanged with defective reasons;
i. other circumstances in which the consumer has no right to return / exchange according to this policy and the applicable law.Please also note that you may process returns / exchanges online only for purchases made on the Website.